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Frequently Asked Questions

 

1.)  How do I get service?
2.)  What are the requirements for you to fix my PC remotely?
3.)  What if I get disconnected during the session?
4.)  Can the software be uninstalled at the end of the service?
5.)  Can you fix my brand of computer?
6.)  What if you can't fix it or it turns out to be broken hardware?
7.)  Are your Nerds certified?
8.)  Where are the Nerds located?


1.)  How do I get service?
1. If you have a firewall, be ready to allow our connection program through, or simply disable the firewall in advance.
2. Next, click the red button on MyNerds.com that says "Chat Or Connect To Tech Support" (at the upper right) to allow our connection software to run and connect to a My Nerds technician. You must agree to a series of prompts asking for permission.
3. If you have trouble connecting, you can restart your PC and begin tapping the F8 key right away, then when the advanced boot options screen comes up select "safe mode with networking." That's all! Just sit back and watch us fix your PC. If you have any problems with payment or connecting please call us at 1-800-700-NERD(6373). Also please call us if you can't get online at all, or just have any questions about our service not covered in this faq. You can also email at info@mynerds.com
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2.)  What are the requirements for you to fix my PC remotely?
You simply need an internet connection and the ability to power up the computer. If not, just call us at 1-800-700-NERD(6373) and we can likely fix it over the phone.
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3.)  What if I get disconnected during the session?
A technician may have rebooted your computer to repair it, if so, it should automatically reconnect. Sometimes after a restart it will be necessary to hit the F5 key to refresh the browser with our chat program. If you do get disconnected or your computer can't get back online call us at 1-800-700-NERD(6373).
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4.)  Can the software be uninstalled at the end of the tech support service?
It automatically removes itself after disconnecting from the My Nerds technician, and will not be able to be used again.
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5.)  Can you fix my brand of computer?
We can fix any PC.
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6.)  What if you can't fix it because it turns out to be broken hardware?
Our Nerds technician will make suggestions to repair your computer. If it is a simple item you could purchase yourself we will help you install it with no additional charge. If this is the outcome of the initial troubleshooting call, you must always unplug the PC and everything connected to it before opening the case. If the faulty component is a motherboard or power supply you will have to have your PC serviced by a local repair technician. There is no charge if it turns out to be anything our Nerds can't fix, and refunds are given immediately. We sell no hardware so you can always be assured of the integrity of our guidance about computer components.
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7.)  Are your Nerds certified?
All of the My Nerds PC repair experts are certified CompTIA A+ technicians or equivalent.
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8.)  Where are the Nerds located?
All of our technicians as well as the business are located in the United States. Our headquarters are in Melbourne, Florida, in Brevard County.
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